Site to Store offers some nifty options....
At the same time customer service is headed down the drain .....
Here is a response to a Product Care email from Walmart
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From: YES NOPE9 <yes@nope9.com>
Date: March 13, 2014 12:13:07 PM MDT
To: "NEWvalidations" <reply-fe60167475650c757316-1408897_HTML-1149652637-10473283-29@support.newvalidations.com>
Cc: Joanne Yamaguchi <joanne.yamaguchi@gmail.com>
Bcc: YES NOPE9 <yes@nope9.com>
Subject: Re: Your Product Care Plan Confirmation for 3TB hard Drive 99biz 99walmart
Corrections....
Plan duration : 3 years after purchase.... first year covered by manufacturer
2nd and 3rd year covered by Walmart Delivery date was 2014m03d12
Failure to respond indicates agreement ....
Joanne Yamaguchi
On Mar 12, 2014, at 11:58 PM, Support wrote:
Don't miss out on important Product Care Plan emails.
Add Walmartcareplan@support.newvalidations.com to your address book.
Thank you for choosing to protect your recent purchase with a Walmart.com Product Care Plan.
This email contains a link to the terms and conditions you viewed prior to purchasing your Product Care Plan. If you would like to view and print your contract, please click the link to the right. Please save this email, the terms and conditions contained and the product receipt as these are important when filing a claim.
Coverage for your product begins on your date of purchase. If your product arrives late (for example, shipping delay, product pre-order, or delayed purchase for a holiday gift), the plan's start date can be extended - just call us and we'll extend your plan.
If your product is in need of service resulting from a covered failure follow these simple steps:
1. Note your Order Confirmation number: 2677984855075
2. Have the original product receipt or the Walmart.com order confirmation email
3. Call our customer service department at 1-877-968-6391
We are ready to assist you 24 hours a day, 365 days a year.
Please keep the terms and conditions in a safe place along with your receipt, as they are an important part of the Product Care Plan.
Order No.: 2677984855075
Dealer: Walmart.com
Sales Rep: E088014
Plan Duration: 24 MONTHS FROM UNIT PURCHASE DATE
Unit Covered: Seagate Retail 3TB Expansion Desktop Hard Drive
Plan Purchase Date: March 10, 2014
Product Price: Refer to Walmart.com order summary
Plan Price: $19.00
Thanks again for your purchase,
The Walmart.com Product Care Plan team
NOTE: Please do not reply to this email. If you have any questions, please call the toll-free number listed above.
© 2012 NEW Customer Service Companies, LLC. All Rights Reserved
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I am glad the email is sufficient to claim service.....
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NEXT Problem 2014m03d15
Now Walmart and I are hassling over a warranty issue ( 2 versus 3 years )
Here is the text of my online review.....
I was told when I purchased the 2 year coverage that it began when the manufacturer's coverage ended. The manufacturer warrants 1 year so I expected year 2 and 3 to be covered by Walmart. Now I am being told this is not true. Worse yet is that Walmart is not responding to my emails. I will have to trudge into Walmart and waste more time.
see http://erasmus-zarathustra.blogspot.com/2014/03/walmart-service-goes-up-and-down-at.html
2014m04d08
I sent the following message to Walmart and have not received an acknowledgement.
#1 I never choose to use the phone and wait on hold forever ... or get transferred many times. I always want to use an online option ... that is easy to find , knows who I am ( I have a logon account that I used ).
#2 Why doesn't *this* feedback form use my account information ?
#3 If I go to Customer Service at a store, I want them to use my online account to sort out problems , issue refunds , reorder stuff. Customer Service is too slow. Some of it can be done while I am waiting in line using WiFi.
#4 It would be great to set up my visit to *online pickup* ahead of time so that I can just go to customer service and grab my item. *Online Pickup* is often a "ghost town" .... nobody there.
2014m04d23
I have not received any response from Walmart other than promotional emails suggesting I spend more money at Walmart.. Truly parts of their customer service are simply awful.
I bought a hard drive from Walmart and they promised free shipping via Fedex. Then I learned that the last leg of the delivery was via USPS. As you know may know, USPS is not the brightest light bulb in town. My package disappeared into limbo for several days and then luckily re-emerged at my door. I used to love the idea of buying online from Walmart. But I have not been pleased the last few times.
tags 99guspuppet #WalmartCustomerService 777walmart #WalmartService
Walmart Service is a disaster at times
